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Privacy Policy

A legal disclaimer

Privacy Policy - the basics

Last Updated: June 2026

Welcome to Extension Planning Ltd ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: First name, last name, and title.

  • Contact Data: Billing address, delivery address, site address (where the home extension/loft conversion will take place), email address, and telephone numbers.

  • Project Data: Details about your property, architectural requirements, design preferences, and planning history.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and location data when you browse our website.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may give us your data by filling in forms on our website, or by corresponding with us by post, phone, email, or during a site visit.

  • Third Parties: We may receive data from local planning authorities (e.g., Coventry City Council, Warwickshire County Councils, Solihull Metropolitan Borough Council) regarding public planning history.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Provide bespoke architectural design services, house extension plans, and loft conversion plans.

  • Prepare and submit planning permission extensions and building regulations applications to local councils on your behalf.

  • Manage our relationship with you (e.g., sending quotes, invoices, and updates).

  • Improve our website and customer service.

Legal Basis for Processing: We process your data primarily to perform the contract we are entering into or have entered into with you, and to comply with legal obligations (such as building regulations).

4. Who We Share Your Data With

To deliver our services, we may need to share your personal data with:

  • Local Authorities: For planning permission and building control applications.

  • Subcontractors & Consultants: Such as structural engineers, surveyors, or builders working on your project.

  • Service Providers: IT and administration services (e.g., website hosting, email providers).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or structural insurance reporting requirements (typically 11 years following project completion).

6. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal data.

  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate.

  • Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.

  • Your right to object/restrict processing: You can object to or ask us to restrict the processing of your data.

If you wish to exercise any of these rights, please contact us at ben@extensionsplanning.co.uk.

7. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us directly at ben@extensionsplanning.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

8. Contact Details

Full name of legal entity: Extension Planning Ltd

Email address: ben@extensionsplanning.co.uk

Postal address: 11 Albion Street, Kenilworth, Warwickshire, CV8 2FX

Telephone number: 07713573939

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